Privacy Policy
Last Updated: March 2025
At noryvexalon, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our financial goal setting services.
Information We Collect
We collect information that helps us provide better financial goal setting services. The data we gather falls into several categories, and we're transparent about what we need and why we need it.
Personal Information You Provide
When you create an account or use our services, you might share:
- Your name, email address, and phone number for account setup
- Financial goals and preferences you're working toward
- Payment information when you purchase our services
- Messages you send through our contact forms or support channels
Automatically Collected Information
Our systems automatically gather technical data to improve your experience:
- Device information including browser type and operating system
- IP address and general location data (city/state level)
- Pages visited and time spent on our website
- Referral sources that brought you to our site
Australian Privacy Principles
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This means we handle your personal information according to strict Australian standards that put your privacy first.
How We Use Your Data
Your information helps us deliver financial planning tools that actually work for you. Here's what we do with it.
| Purpose | Description |
|---|---|
| Service Delivery | Creating your account, processing your financial goals, and providing personalized recommendations |
| Communication | Sending you updates about your account, responding to inquiries, and sharing relevant educational content |
| Improvement | Analyzing how people use our tools to make them more helpful and easier to navigate |
| Security | Detecting and preventing fraud, unauthorized access, and other security issues |
| Legal Compliance | Meeting Australian regulatory requirements and responding to lawful requests |
Marketing Communications
We might send you information about new features or educational resources. But here's the thing – you can opt out anytime. Every email includes an unsubscribe link, and we respect your choice immediately.
Storage and Security
We take data protection seriously and use multiple layers of security to keep your information safe.
Security Measures
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Strict access controls limiting who can view your information
- Secure servers hosted in Australian data centers
- Regular backups to prevent data loss
Data Retention
We keep your information for as long as your account is active. After you close your account, we retain certain data for seven years to comply with Australian financial record-keeping requirements. Once that period ends, we securely delete your information.
Some data gets deleted sooner. For example, we remove inactive marketing lists every 24 months, and we clear technical logs after 12 months.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. And we've made it straightforward to exercise them.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it within 30 days.
Correct Inaccuracies
Update or fix any incorrect information in your account. Most details you can change yourself in your account settings.
Delete Your Account
Request deletion of your account and associated data. We'll process this within 14 days, subject to legal retention requirements.
Restrict Processing
Ask us to temporarily pause using your data for certain purposes while maintaining your account.
Data Portability
Receive your data in a common format that you can transfer to another service.
Lodge a Complaint
Contact the Office of the Australian Information Commissioner if you're not satisfied with how we handle your privacy concerns.
How to Exercise Your Rights
Send your request to support@noryvexalon.com with "Privacy Request" in the subject line. Include your account email and specify what you'd like us to do. We'll verify your identity and respond within 30 days.
For urgent matters, call us at +61402336364 during business hours. Our support team can help you understand your options and start the process.
Cookies and Tracking
We use cookies and similar technologies to make our website work properly and understand how people use it. You can control most cookies through your browser settings.
Types of Cookies We Use
- Essential cookies that keep you logged in and remember your preferences
- Analytics cookies that show us which features people find useful
- Performance cookies that help us fix bugs and speed up the site
We don't use advertising cookies or share cookie data with advertising networks.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll email you and post a notice on our website at least 30 days before the changes take effect.
The date at the top of this page shows when we last updated it. We recommend checking back periodically to stay informed about how we protect your information.
Questions About Privacy?
We're here to help if you have questions about your privacy or how we handle your data. Our team responds to privacy inquiries within 48 hours.
Bankstown NSW 2200, Australia